CIS Services Florida Privacy Policy

Your privacy is important to us. This privacy statement explains the personal data CIS Services Florida processes, how CIS Services Florida processes it, and for what purposes.

CIS Services Florida offers a wide range of products. References to CIS Services Florida products in this statement include CIS Services Florida services, websites, apps, software, servers, and devices.

Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions CIS Services Florida has with you and the CIS Services Florida products listed below, as well as other CIS Services Florida products that display this statement.

Personal data we collect

CIS Services Florida collects data from you, through our interactions with you and through our products for a variety of purposes described below, including to operate effectively and provide you with the best experiences with our products. You provide some of this data directly, such as when you create a CIS Services Florida account, administer your organizations licensing account, submit a search query to our search, register for a CIS Services Florida event, speak a voice command to mobile apps, upload a document to our secure servers or contact us for support. We get some of it by collecting data about your interactions, use, and experience with our products and communications.

We rely on a variety of legal reasons and permissions (sometimes called legal bases) to process data, including with your consent, a balancing of legitimate interests, necessity to enter into and perform contracts, and compliance with legal obligations, for a variety of purposes described below.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time and include:

Data brokers from which we purchase demographic data to supplement the data we collect.
Services that make user-generated content from their service available to others, such as local business reviews or public social media posts.
Communication services, including email providers and social networks, when you give us permission to access your data on such third-party services or networks.
Service providers that help us determine your devices location.
Partners with which we offer co-branded services or engage in joint marketing activities.
Developers who create experiences through or for CIS Services Florida products.
Third parties that deliver experiences through CIS Services Florida products. Publicly-available sources, such as open public sector, academic, and commercial data sets and other data sources.

If you represent an organization, such as a business, that utilizes Enterprise and Developer Products from CIS Services Florida, please see the Enterprise and developer products section of this privacy statement to learn how we process your data. If you are an end user of a CIS Services Florida product or a CIS Services Florida account provided by your organization, please see the Products provided by your organization and the CIS Services Florida account sections for more information.

You have choices when it comes to the technology you use and the data you share. When you are asked to provide personal data, you can decline. Many of our products require some personal data to operate and provide you with a service. If you choose not to provide data required to operate and provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you're using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use the data will not work for you.

The data we collect depends on the context of your interactions with CIS Services Florida and the choices you make (including your privacy settings), the products and features you use, your location, and applicable law.

The data we collect can include the following:

Name and contact data. Your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. Passwords, password hints, and similar security information used for authentication and account access.
Demographic data. Data about you such as your age, gender, country, and preferred language.
Payment data. Data to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
Subscription and licensing data. Information about your subscriptions, licenses, and other entitlements.
Interactions. Data about your use of CIS Services Florida products. In some cases, such as search queries, this is data you provide in order to make use of the products. In other cases, such as error reports, this is data we generate. Other examples of interactions data include:
Device and usage data. Data about your device and the product and features you use, including information about your hardware and software, how our products perform, as well as your settings. For example:
Payment and account history. Data about the items you purchase and activities associated with your account.
Browse history. Data about the webpages you visit.
Device, connectivity, and configuration data. Data about your device, your device configuration, and nearby networks. For example, data about the operating systems and other software installed on your device, including product keys. In addition, IP address, device identifiers (such as the IMEI number for phones), regional and language settings, and information about WLAN access points near your device.
Error reports and performance data. Data about the performance of the products and any problems you experience, including error reports. Error reports (sometimes called crash dumps) can include details of the software or hardware related to an error, contents of files opened when an error occurred, and data about other software on your device.
Troubleshooting and help data. Data you provide when you contact CIS Services Florida for help, such as the products you use, and other details that help us provide support. For example, contact or authentication data, the content of your chats and other communications with CIS Services Florida, data about the condition of your device, and the products you use related to your help inquiry. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.
Bot usage data. Interactions with third party bots and skills available through CIS Services Florida products.
Interests and favorites. Data about your interests and favorites, such as the programming languages you prefer or cities you add to track. In addition to those you explicitly provide, your interests and favorites can also be inferred or derived from other data we collect.
Content consumption data. Information about media content (e.g., TV, video, music, audio, text books, apps, and games) you access through our products.
Searches and commands. Search queries and commands when you use CIS Services Florida products with search or related productivity functionality.
Voice data. Your voice data, sometimes referred to as voice clips, such as search queries, commands, or dictation you speak, which may include background sounds.
Text, inking, and typing data. Text, inking, and typing data and related information. For example, when we collect inking data, we collect information about the placement of your inking instrument on your device.
Images. Images and related information, such as picture metadata. For example, we collect the image you provide when you use a search image-enabled service.
Contacts and relationships. Data about your contacts and relationships if you use a product to share information with others, manage contacts, communicate with others, or improve your productivity.
Social data. Information about your relationships and interactions between you, other people, and organizations, such as types of engagement (e.g., likes, dislikes, events, etc.) related to people and organizations.
Location data. Data about your devices location, which can be either precise or imprecise. For example, we collect location data using Global Navigation Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and Wi-Fi hotspots. Location can also be inferred from a devices IP address or data in your account profile that indicates where it is located with less precision, such as at a city or postal code level.
Other input. Other inputs provided when you use our products. For example, data such as sensor data.
Content. Content of your files and communications you input, upload, receive, create, and control. For example, if you transmit a file using video chat between two users, we need to collect the content of that file to display it to you and the other user. If you receive a communication using our apps of web services, we need to collect the content of that messages to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Other content we collect when providing products to you include:
Communications, including audio, video, text (typed, inked, dictated, or otherwise), in a message, email, call, meeting request, or chat.
Photos, images, songs, movies, software, and other media or documents you store, retrieve, or otherwise process with our cloud.
Video or recordings. Recordings of events and activities at CIS Services Florida services centers, retail spaces, and other locations. If you enter CIS Services Florida Store locations or other facilities, or attend a CIS Services Florida event that is recorded, we may process your image and voice data.
Feedback and ratings. Information you provide to us and the content of messages you send to us, such as feedback, survey data, and product reviews you write.
Traffic data. Data generated through your use of CIS Services Floridas communications services. Traffic data indicates with whom you have communicated and when your communications occurred. We will process your traffic data only as required to provide, maintain, and improve our communications services and we do so with your consent.
Product-specific sections below describe data collection practices applicable to use of those products.

How we use personal data

CIS Services Florida uses the data we collect to provide you rich, interactive experiences. In particular, we use data to:

Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
Improve and develop our products.
Personalize our products and make recommendations.
Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

For these purposes, we combine data we collect from different contexts (for example, from your use of two CIS Services Florida products). For example, we may use information from your calendar to suggest action items in a heads-up email, and CIS Services Florida Store uses information about the apps and services you use to make personalized app recommendations. However, we have built in technological and procedural safeguards designed to prevent certain data combinations where required by law. For example, where required by law, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address, or phone number.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of voice data that we have taken steps to de-identify to improve our speech recognition technologies. This manual review may be conducted by CIS Services Florida employees or vendors who are working on CIS Services Floridas behalf.

When we process personal data about you, we do so with your consent and/or as required to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of CIS Services Florida as described in this section and in the Reasons we share personal data section of this privacy statement. When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in the Where we store and process personal data section of this privacy statement.

More on the purposes of processing:

Provide our products. We use data to operate our products and provide you with rich, interactive experiences. For example, if you use storage drives, we process the documents you upload to our storage drives to enable you to retrieve, delete, edit, forward, or otherwise process it, at your direction as part of the service. Or, for example, if you enter a search query in search, we use that query to display search results to you. Additionally, as communications are a feature of various products, programs, and activities, we use data to contact you. For example, we may contact you by phone or email or other means to inform you when a subscription is ending or discuss your licensing account. We also communicate with you to secure our products, for example by letting you know when product updates are available.
Product improvement. We use data to continually improve our products, including adding new features or capabilities. For example, we use error reports to improve security features, search queries and clicks in search to improve the relevancy of the search results, usage data to determine what new features to prioritize, and voice data to develop and improve speech recognition accuracy.
Personalization. Many products include personalized features, such as recommendations that enhance your productivity and enjoyment. These features use automated processes to tailor your product experiences based on the data we have about you, such as inferences we make about you and your use of the product, activities, interests, and location. For example, depending on your settings, you may see a recommendation for an app from the CIS Services Florida Store. If you have a CIS Services Florida account, with your permission, we can sync your settings on several devices. Many of our products provide controls to disable personalized features.
Product activation. We use data such as device and application type, location, and unique device, application, network, and subscription identifiers to activate products that require activation.
Product development. We use data to develop new products. For example, we use data, often de-identified, to better understand our customers computing and productivity needs which can shape the development of new products.
Customer support. We use data to troubleshoot and diagnose product problems, repair customers devices, and provide other customer care and support services, including to help us provide, improve, and secure the quality of our products, services, and training, and to investigate security incidents. Call recording data may also be used to authenticate or identify you based on your voice to enable CIS Services Florida to provide support services and investigate security incidents.
Help secure and troubleshoot. We use data to help secure and troubleshoot our products. This includes using data to protect the security and safety of our products and customers, detecting malware and malicious activities, troubleshooting performance and compatibility issues to help customers get the most out of their experiences, and notifying customers of updates to our products. This may include using automated systems to detect security and safety issues.
Safety. We use data to protect the safety of our products and our customers. Our security features and products can disrupt the operation of malicious software and notify users if malicious software is found on their devices. For example, some of our products, such as storage drives, systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing, or malware links; and we reserve the right to block delivery of a communication or remove content if it violates our terms. In accordance with European Union Regulation (EU) 2021/1232, we have invoked the derogation permitted by that Regulation from Articles 5(1) and 6(1) of EU Directive 2002/58/EC. We use scanning technologies to create digital signatures (known as hashes) of certain images and video content on our systems. These technologies then compare the hashes they generate with hashes of reported child sexual exploitation and abuse imagery (known as a hash set), in a process called hash matching. CIS Services Florida obtains hash sets from organizations that act in the public interest against child sex abuse. This can result in sharing information with the National Center for Missing and Exploited Children (NCMEC) and law enforcement authorities.
Updates. We use data we collect to develop product updates and security patches. For example, we may use information about your devices capabilities, such as available memory, to provide you a software update or security patch. Updates and patches are intended to maximize your experience with our products, help you protect the privacy and security of your data, provide new features, and evaluate whether your device is ready to process such updates.
Promotional communications. We use data we collect to deliver promotional communications. You can sign up for email subscriptions and choose whether you wish to receive promotional communications from CIS Services Florida by email, SMS, physical mail, and telephone. For information about managing your contact data, email subscriptions, and promotional communications, see the How to access and control your personal data section of this privacy statement.
Relevant offers. CIS Services Florida uses data to provide you with relevant and valuable information regarding our products. We analyze data from a variety of sources to predict the information that will be most interesting and relevant to you and deliver such information to you in a variety of ways. For example, we may predict your interest in gaming and communicate with you about other applications you may like.
Advertising. CIS Services Florida does not use what you say in email, chat, video calls, or voice mail, or your documents, photos, or other personal files to target ads to you. We use data we collect through our interactions with you, through some of our products, and on third-party web properties, for advertising in our products and on third-party properties. We may use automated processes to help make advertising more relevant to you. For more information about how your data is used for advertising, see the Advertising section of this privacy statement.
Prize promotions and events. We use your data to administer prize promotions and events available in our physical CIS Services Florida Stores. For example, if you enter into a prize promotion, we may use your data to select a winner and provide the prize to you if you win. Or, if you register for a coding workshop or gaming event, we will add your name to the list of expected attendees.
Transacting commerce. We use data to carry out your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to deliver goods purchased from the CIS Services Florida Store.
Reporting and business operations. We use data to analyze our operations and perform business intelligence. This enables us to make informed decisions and report on the performance of our business.
Protecting rights and property. We use data to detect and prevent fraud, resolve disputes, enforce agreements, and protect our property. For example, we use data to confirm the validity of software licenses to reduce piracy. We may use automated processes to detect and prevent activities that violate our rights and the rights of others, such as fraud.
Legal compliance. We process data to comply with law. For example, we use the age of our customers to assist us in meeting our obligations to protect children's privacy. We also process contact information and credentials to help customers exercise their data protection rights.
Research. With appropriate technical and organizational measures to safeguard individuals rights and freedoms, we use data to conduct research, including for public interest and scientific purposes.

Reasons we share personal data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on our storage drives, or link accounts with another service. If you use a CIS Services Florida product provided by an organization you are affiliated with, such as an employer, or use an email address provided by such organization to access CIS Services Florida products, we share certain data, such as interaction data and diagnostic data to enable your organization to manage the products. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

In addition, we share personal data among CIS Services Florida-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will retain, access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails in our messengers, or files in private folders on one secure drives), when we have a good faith belief that doing so is necessary to do any of the following:

Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
Protect our customers, for example, to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone.
Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks.
Protect the rights or property of CIS Services Florida, including enforcing the terms governing the use of the services however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of CIS Services Florida, we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement.

For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Requests Report.

Please note that some of our products include links to or otherwise enable you to access products of third parties whose privacy practices differ from those of CIS Services Florida. If you provide personal data to any of those products, your data is governed by their privacy policies.

How to access and control your personal data

You can also make choices about the collection and use of your data by CIS Services Florida. You can control your personal data that CIS Services Florida has obtained, and exercise your data protection rights, by contacting CIS Services Florida or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

Control the use of your data for interest-based advertising from CIS Services Florida by visiting our opt-out page.
Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from CIS Services Florida.
Access and clear some of your data through the CIS Services Florida privacy dashboard.

Not all personal data processed by CIS Services Florida can be accessed or controlled via our tools. If you want to access or control personal data processed by CIS Services Florida that is not available via our tools or directly through the CIS Services Florida products you use, you can always contact CIS Services Florida at the address in the How to contact us section or by using our contact us web form.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies.

Products provided by your organization

If you use a CIS Services Florida product with an account provided by an organization you are affiliated with, such as your work account, that organization can:

Control and administer your CIS Services Florida product and product account, including controlling privacy-related settings of the product or product account.
Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your CIS Services Florida product and product accounts.

If you lose access to your work account (in event of change of employment, for example), you may lose access to products and the content associated with those products, including those you acquired on your own behalf, if you used your work account to sign in to such products.

Many CIS Services Florida products are intended for use by organizations, such as businesses. Please see the Enterprise and developer products section of this privacy statement. If your organization provides you with access to CIS Services Florida products, your use of the CIS Services Florida products is subject to your organization's policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organizations administrator. When you use social features in CIS Services Florida products, other users in your network may see some of your activity. CIS Services Florida is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

When you use a CIS Services Florida product provided by your organization, CIS Services Florida's processing of your personal data in connection with that product is governed by a contract between CIS Services Florida and your organization. CIS Services Florida processes your personal data to provide the product to your organization and you, and in some cases for CIS Services Florida's business operations related to providing the product as described in the Enterprise and developer products section. As mentioned above, if you have questions about CIS Services Florida's processing of your personal data in connection with providing products to your organization, please contact your organization. If you have questions about CIS Services Florida's business operations in connection with providing products to your organization as provided in the Product Terms, please contact CIS Services Florida as described in the How to contact us section. For more information on our business operations, please see the Enterprise and developer products section.

CIS Services Florida account

With a CIS Services Florida account, you can sign in to CIS Services Florida products, as well as those of select CIS Services Florida partners. Personal data associated with your CIS Services Florida account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your CIS Services Florida account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your CIS Services Florida account, and enables other features.

There are three types of CIS Services Florida account:

When you create your own CIS Services Florida account tied to your personal email address, we refer to that account as a personal CIS Services Florida account.
When you or your organization (such as an employer) create your CIS Services Florida account tied to your email address provided by that organization, we refer to that account as a work account.
When you or your service provider (such as a cable or internet service provider) create your CIS Services Florida account tied to your email address with your service providers domain, we refer to that account as a third-party account.

If you sign into a service offered by a third party with your CIS Services Florida account, you will share with that third party the account data required by that service.

Other important privacy information

Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data.

Enterprise and developer products

Enterprise and Developer Products are CIS Services Florida products and related software offered to and designed primarily for use by organizations and developers. They include:

Cloud services, referred to as Online Services in the Product Terms (Enterprise Online Services).
Other enterprise and developer tools and cloud-based services.
Server, developer, and hybrid cloud platform products and open source software solutions (Enterprise and Developer Software).
Professional services referred to in the Product Terms that are available with Enterprise Online Services, such as onboarding services, data migration services, data science services, or services to supplement existing features in the Enterprise Online Services.

In the event of a conflict between this CIS Services Florida privacy statement and the terms of any agreement(s) between a customer and CIS Services Florida for Enterprise and Developer Products, the terms of those agreement(s) will control.

You can also learn more about our Enterprise and Developer Products features and settings, including choices that impact your privacy or your end users privacy, in product documentation.

If any of the terms below are not defined in this Privacy Statement or the Product Terms, they have the definitions below.

General. When a customer tries, purchases, uses, or subscribes to Enterprise and Developer Products, or obtains support for or professional services with such products, CIS Services Florida receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our business operations, and communicate with the customer. For example:

When a customer engages with a CIS Services Florida sales representative, we collect the customers name and contact data, along with information about the customers organization, to support that engagement.
When a customer interacts with a CIS Services Florida support professional, we collect device and usage data or error reports to diagnose and resolve problems.
When a customer pays for products, we collect contact and payment data to process the payment.
When CIS Services Florida sends communications to a customer, we use data to personalize the content of the communication.
When a customer engages with CIS Services Florida for professional services, we collect the name and contact data of the customers designated point of contact and use information provided by the customer to perform the services that the customer has requested.

The Enterprise and Developer Products enable you to purchase, subscribe to, or use other products and online services from CIS Services Florida or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.

Productivity and communications products

Productivity and communications products are applications, software, and services you can use to create, store, and share documents, as well as communicate with others.

Search and artificial intelligence

Search and artificial intelligence products connect you with information and intelligently sense, process, and act on informationlearning and adapting over time.

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